Browse Categories
Writers Conferences
Other Conferences

Keynote What Clients Really Want DVD

<< Previous in NAPO 2009 DVDs Next in NAPO 2009 DVDs >>
Your Price: $6.99
Item Number: NAPO-09-002-D
Based upon Scott's #1 bestselling business book, this program addresses the disconnections between what customers crave versus what most organizations offer. Through his research--first into Scott's own 19 companies where he serves as Vice Chairman of a $100+ million organization and other top clients of international renown--he discovered extensive gulfs between client desires and company delivery. A few of the disconnections Scott addresses in this program are: 1. The customers desire for a compelling experience, versus the organization's offerings of customer service. 2. The clients search for reciprocal loyalty, and its conflict with the company's endless prospecting. 3. The customer's personal focus is in opposition to the organization's product focus. As Scott details in this powerful presentation, the organizations and professionals who can bridge these ever-expanding gaps can create the kinds of relationships and experiences for customers that develop intense loyalty and enhanced profitability.

Additional Information

Conference at a Glance
"Stressed Out? Need To Relax? Download Soothing Sounds of Hawaii Now or Get the CDs. Cheaper than a mai tai and better than a chill pill, cheap booze or TV."
Sounds of Hawaii link

Listen Now

Order Now

Shopping Cart
Your cart is empty.
Mailing Lists
Join our mailing list for (very) occasional updates and specials and general good-hearted goofiness. (Note: We completely respect your privacy and do NOT sell, rent, or otherwise give-away your email address nor any other information about you.)

We will confirm your sign-up by email. Please click the link in the email to confirm! Thanks so much!
Sounds of Tuscany Image

Sounds of Tuscany CD