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Improving Care in Crisis: Should I Go to the ER? MP3

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Item Number: NAMI-16-005-M
Individuals living with mental illness in crisis frequently utilize emergency departments across the country; however, their experiences can be difficult and are rarely patient-centered. What can the individual, provider, patient's physician and NAMI do to improve these experiences? Many interventions to improve the experience are based on enhanced communication, process, personnel and environment. Attendees will examine how to improve emergency room care for the underserved, as well as learn about what alternatives exist to going to the emergency room. - Leslie Zun, M.D., System Chair, Emergency Medicine, Mount Sinai Hospital, Chicago
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