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ClientSpeak: How to Gain and Retain Clients for Life MP3

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Your Price: $25.00
Item Number: AICI-10-012-M
Brenda Kinsel

You may have all the technical image knowledge in the world, but if you don't have great communication skills, you won't convert first-time clients into coveted long-term clients. Learn the communication skills, key phrases, and powerful problem-solving techniques that are essential if you want to work with clients you lovefor life. Infuse your business with rapport-building systems that will enhance your professionalism and naturally encourage repeat business. In this session, you'll experience: techniques for establishing instant trust and gaining client confidence; how to use the 5-5-5 Formula to create client objectives and many more appointments; how to get "permission" from your client to keep her on track with her image goals; how to keep control of the appointment while empowering the client. In addition, participants will be able to discuss client problems and problem clients and find workable solutions through good communication.

Brenda Kinsel, AICI CIP, is a 25-year veteran of the image industry. A national speaker and author of five popular books on fashion and style, she has appeared on The Oprah Winfrey Show, Canada AM, and HGTV as well as numerous radio and newspaper sources globally. A past AICI VP of Marketing on the international board, she has been honored with AICI's prestigious IMMIE Award. She's passionate about helping image professionals have more fun and make more money in their careers. Learn more at

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